Support Center

Find answers to common questions and get help with StreamMetrics

Frequently Asked Questions

What is StreamMetrics?

StreamMetrics is a comprehensive analytics platform for streamers that provides detailed insights into your streaming performance, audience engagement, and channel growth.

Is StreamMetrics free to use?

Absolutely! StreamMetrics is completely free to use and we're committed to keeping all core analytics features accessible at no cost. While we may introduce optional premium features in the future to enhance your experience, our mission is to provide valuable streaming insights to everyone without barriers.

Which streaming platforms are supported?

Currently, StreamMetrics primarily supports Twitch. We might add support for other platforms in the future.

Common Issues

Authentication Problems

If you're experiencing issues logging in, try clearing your browser cookies and cache, then attempt to log in again. Make sure your Twitch account is properly connected through the account settings.

Missing or Delayed Data

Data may occasionally be delayed due to API rate limits or temporary service disruptions. Most data should appear within 15-30 minutes of your stream. If data is still missing after 24 hours, please contact support.

Response Times

StreamMetrics is a personal project, so support response times may vary. I typically respond to inquiries within 24-48 hours. Critical issues are addressed as quickly as possible.

Contact Support

Need more help? Get in touch through one of these channels: